Cancellation & Refund Policy

This document is a summary. For complete terms and conditions, please see the TrendSpider Terms of Service and Customer Contract.

Cancellation and refund policy for paid plans

You may cancel automated renewal of your TrendSpider account by using our no-hassle online system (directions below) or by contacting us via e-mail, telephone or live chat. When you cancel your TrendSpider account, you are deactivating future automated renewals of the account. If you cancel during your paid subscription (after 1 or more renewals), then you will continue to have access to TrendSpider until your pre-paid period has ended, and then your account will shut off automatically instead of renewing. If you do not cancel automatic renewal of your membership prior to your renewal date, we will (and you authorize us to) charge your membership fee to the credit card we have on file for you for that renewal period. All fees paid are non-refundable. All sales are final. It is your responsibility to manage your subscription. Pre-paid plans are not refundable once activated. You may cancel future renewals inside of the application or by contacting customer support.

Cancellation and refund policy for free trials

You may cancel automated renewal of your TrendSpider trial by using our no-hassle online system (directions below) or by contacting us via e-mail, telephone or live chat. When you cancel your TrendSpider trial, you are deactivating access to the trial immediately and turning off future automated renewals of the account. If you do not cancel automatic renewal of your trial prior to your trial end date (the renewal date at the end of your trial), we will (and you authorize us to) charge your membership fee to the credit card we have on file for you for that renewal period. All fees paid are non-refundable. All sales are final. It is your responsibility to manage your subscription. Renewed trial plans are not refundable once activated. You may cancel future renewals inside of the application or by contacting customer support.

How plan renewals work

• In order to ensure uninterupted service, all renewals are automatic by default. You may disable automated renewal in your account by following the cancellation instructions below.
• Your account will automatically renew every month or year depending on the term you select. It is your responsibility to cancel if you wish. If you do not cancel BEFORE your next renewal date, it will renew until you do.
• You may only make changes to your plan going forward, not in arrears. No retroactive changes are allowed.
• We repeat: absolutely no refunds, no partial refunds, no full refunds. All account renewals and account renewal charges are final.

Some promotional offers include a free trial. When you sign up for a free trial, please note the following information about how free trials work

• You will NOT be charged during your trial period. Not a single penny.
• You may upgrade, change or cancel your plan online anytime. It's easy. You are in control.
• If you need more time, please let us know before your trial ends for an extended trial.
• If you don't like TrendSpider, cancel before your trial ends and you will not be charged.
• If you like TrendSpider, do nothing. Your subscription will renew automatically.
• Trials to the hour. If you sign up at 7AM CST then you'll renew in 7-days at 7AM.
• You will receive an automated reminder about 3 days before your trial renews. This will be the last warning you will receive before you are charged.
• With great power comes great responsibility. It is your responsibility to cancel before renewal if you do not want to keep your account.
• Because of immediate costs associated with activating an account, we are unable to offer refunds. All sales are final. Even if you simply forget.
• Your account will automatically renew after your trial ends every month or year depending on the term you select. It is your responsibility to cancel if you wish. If you do not cancel, it will renew until you do.
• We repeat: absolutely no refunds, no partial refunds, no full refunds. All sales are final.

Step-by-step cancellation instructions (How to disable automatic renewal) here: CANCELLATION INSTRUCTIONS

If you have issues cancelling online or logging in, you may cancel by contacting us via telephone at (833) 587-3637 (Monday to Friday from 9am to 5pm Central Time) or by sending an E-mail (from the same e-mail address that your TrendSpider account is registered under) to hello@trendspider.com.