1. Cancellation & refund policy. (Please read carefully)
You may cancel automated renewal of your TrendSpider account by using our no-hassle online system (directions below) or by contacting us via e-mail, telephone or live chat. When you cancel your TrendSpider account, you are deactivating future automated renewals of the account. If you cancel during your trial period, you will still be able to continue to use the system until your trial ends, but at the end of your trial your subscription will not start, your account will shut off, and you will not be charged. If you cancel during your paid subscription (after 1 or more renewals), then you will continue to have access to TrendSpider until your pre-paid period has ended, and then your account will shut off automatically instead of renewing. If you do not cancel automatic renewal of your membership prior to your renewal date (or the end of your trial), we will (and you authorize us to) charge your membership fee to the credit card we have on file for you for that renewal period. All fees paid are non-refundable. It is your responsibility to manage your subscription.
2. Discounts and promotional offers
Please note, if you receive a discount or coupon code offer, unless otherwise noted, the discount will apply for 12 months, after which the normal retail price of the plan you selected will apply. All TrendSpider promotions and coupons are subject to this condition and are offered as introductory pricing only. Your price will be locked in on the retail rate of the plan you select after the discount period expires.
3. Account or trial cancellation instructions. (Easy to signup, easy to cancel - no BS)
Live chat: Start a live chat with us on our website when logged into your account and request cancellation.
Phone: You may also cancel by contacting us via telephone at (833) 587-3637 or (312) 273-9789 (Monday to Friday from 9am to 5pm Central Time)
Email: You may also cancel by contacting us via E-mail (from the same e-mail address that your TrendSpider account is registered under) to firstname.lastname@example.org.
4. Real-time and delayed market data details
TrendSpider provides a wide range of market data to customers. Different data feeds are provided under different conditions. NASDAQ, NYSE and AMEX stocks & ETFs are provided real-time. Digital asset pairs and currency pairs are provided in real-time 1-minute blocks. CBOE indices are provided on a 15-minute delay. CME, NYMEX, COMEX and CBOT Futures are available in real-time however carry a $7.50 per month exchange fee for Non-Pro users. This fee will be assessed when you access the data and complete the entitlement survey for the first time.
5. Investor classification. (per-SEC requirements)
In order to comply with exchange reporting requirements, TrendSpider requires that users indicate if they are a Professional or non-Professional investor (as defined by the SEC). Non-Professional investors use data feeds for their own personal use and not on behalf of any business entity. If you are classified as professional, you may be charged an exchange fee by the market data exchange. This may be billed directly to you or via your TrendSpider account.
6. Terms of service required for all users. (The lawyers insist!)