Trader Support
Help Sessions
Need help figuring something out in TrendSpider? Office hour Help Sessions provide a quick way for you to hop on a 15-minute Zoom call with a TrendSpider expert to help you figure things out quick. Help Sessions are available on a first come, first serve basis and are offered as a courtesy to all TrendSpider customers on all plans, including free trials.
Personal
Expert
Advanced
When to book a Help Session
First, check the TrendSpider University and Knowledge-base to see if we have already addressed your question with our pre-made materials.
Second, try to solve it yourself. Before you book your Help Session, we ask that you first try to do the task on your own. TrendSpider is intuative and you can usually figure it out.
Third, if you still have issues, then please proceed and book your Help Session below.
Some topics may be too complex for Help Sessions and we may recommend you schedule a Training Session instead. We will review the request and let you know if this is the case.