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03/24/2020 |

TrendSpider Software Update: Customer Support System Upgrade

We are constantly working on improvements and upgrades to our platform so a natural next step was a complete overhaul to our Customer Support System. We hope you find this upgrade useful when onboarding onto the system.

New Ways To Get Help

Submit a support ticket via DM on social, or text us at +17732078870. Someone from the support staff will follow up with you directly to help.

Support Ticket Online Tracking

Track the progress of your support ticket from inquiry to completion. This feature helps us stay accountable and on track to respond to customers much faster and more organized than before.

Integrated Helpdesk and Documentation

Now easily access the TrendSpider Knowledge Base and documentation right from the chat widget. Simply click the question mark icon and the knowledge base interface will populate!

TrendSpider Knowledgebase interface in the chat widget.

Status Page

Experiencing an error? Check our new Status Page first to see if it is part of a larger outage. When scrolling to the bottom you will see a log of resolved errors and updates to the system.

TrendSpider status page.